Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer $12 flat rate shipping to Canada and the United States, only. Shipping delivery times estimate between 3-5 business days to Canada and the United States.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at support@bobrunciman.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All sales are final, including digital downloads, and are not eligible for return, with exceptions.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@bobrunciman.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at support@bobrunciman.com.